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Facebook, a message from a moderator

I have just come across a blog post that i can really identify with. It is written by a facebook moderator, someone who spends all day reviewing the complaints of facebook users. It is very moving, makes an interesting point about facebook, but also eloquently sums up how pathetic society has collectively become. No longer are people able to communicate with those who they have disagreements. No longer do they have the resources to come up with a solution to a problem. And no longer do they consider the consequences of their actions. The sense of entitlement that is often quoted in the media extends to the emergency services as well. The emergency services are there to serve you, regardless of the desperation of real victims around you. You don't solve your problems because the ambulance service is there to give you a lift to hospital, and the police are there to tell your nemesis off for being rude to you on facebook.

This, of course, is a very sweeping generalisation. Those of us that work in the emergency services want desperately to help those who are most in need. We want especially to help those who can't help themselves. In a time of austerity it is not unreasonable for society to expect individuals to make some attempt at solving their disagreements like adults, with a 999 call being last resort. 

So the blog post i am about to reproduce below says a lot about the state of our society. Those in the most need risk being neglected because those that can help are too distracted. How can this issue be solved? I'm not sure.


The Real Story Behind Facebook Moderation and Your Petty Reports